Contact information
Drink Styx Pty Ltd t/a NOOKS Balm
Last updated June 2026
Get in touch. We read our emails.
Response time, within 24 hours and usually faster, Monday to Friday, Australian business hours. Weekend emails land Monday morning. We're not a corporation, we sleep.
What to include
- Order issues. Order number, what's happening, and photos if relevant.
- Product questions. What you want to know, plus any allergies or skin concerns.
- Refunds. Order number and reason. See our Refund Policy for the full rundown.
- Everything else. Just ask. No special format required.
What we can help with
- Order status, tracking, shipping disasters
- Refunds and the 30-day guarantee
- Ingredient questions and skin concerns
- Wholesale and stockist inquiries
- Press and media requests
- Feedback, good, bad, or brutal. We want it.
What we can't help with
- Medical advice. We're not dermatologists. If your skin is doing something alarming, see a professional, not a balm company.
- MLM recruitment, spam, or "collab for exposure" pitches. No.
Follow along
Instagram @nooksbalm. TikTok @nooksbalm.
Product updates, ingredient deep-dives, and the occasional rant about the steroid-petroleum industrial complex. DMs are open, though email is faster for order questions.
Press and media
Email hi@nooksbalm.com with the subject line "Media Inquiry" and include who you are, what you're working on, your deadline, and what you need from us. We're small, and we respond to all genuine inquiries.
Wholesale and partnerships
Email hi@nooksbalm.com with the subject line "Wholesale Inquiry" and tell us about your business, your location, what you're proposing, and your expected volume. We're selective, and open.
Complaints
If something went wrong, email us and we'll fix it. Give us a chance before the public roast. We're human, we make mistakes, and we own them.
Business details
Drink Styx Pty Ltd t/a NOOKS Balm
ABN 47 676 148 762
Melbourne, Australia
hi@nooksbalm.com
Online only. No walk-ins or pickups.
The bottom line
Small Australian business. Real humans. An actual inbox. No phone trees, no chatbots, no script-reading support centres pretending to care. Just us, your email, and a commitment to not being useless.